Frequently Asked Questions

We have developed the FAQs based on questions asked by our members and are sure that you will find answers to your questions here.

If you still cannot find the information you are looking for, please Write to us.



Write to Customer Support
1) How can I create a profile on InMatri.Com?
Registration on inmatri is very easy. All you need to do is log in to InMatri.Com and click on Free Registration. Fill in the registration form as accurately as possible and click on the Submit button.
Register for Free
Absolutely nothing! Membership is absolutely FREE. Registration, posting profiles and photos, accessing other profiles and use of almost all the features is free of charge. Register for Free
InMatri.Com also offer you Premium Services: a paid service for your specific needs. Check the Membership Options Section.
Become a Premium member
Registration and Profile creation on inmatri can be completed in less than 10 minutes.
Regiter now with InMatri.Com.
It is very important that you fill in the entire form and provide detailed information. The more information you provide about your self, more likely you are to receive responses from other members on the site. Remember you profile is your face to the world hence please do take some time and effort and provide us with complete details on the profile.
No. All the compulsory fields have to be filled in order to complete the registration form. These compulsory fields provide essential information about you to other members who view your profile on the site.
No, we can send the proposals on only the Current email address mentioned by you on the form. You can however change your email address at any time if you wish to do so.
We have tried to be as comprehensive as possible while creating the list used in the registration form. But there is a possibility that a particular Religion / Caste / Community / Education etc may not be listed and hence we request you to use the Others option which is provided to you.
Also you can Write to Customer Service clearly listing the new addition that you would like us to make. We do not guarantee that the same will be incorporated but we shall try our level best to ensure that it is done.
The Manglik option mainly applies to the Hindu religion. In case of Hindu Weddings, it is preferred if a Manglik guy enters into a matrimonial alliance with a Manglik girl and vice versa. The Manglik option is important to those people who are particular about horoscopes. If you are not aware whether you are a Manglik or No, you may select the "Don't Know" option as your answer. People who do not belong to Hindu Religion can mention the same as Don't Know.
This information is mainly required by people who believe in horoscopes as they can generate an automatic horoscope with the birth time and city and then match the horoscopes. If you are not aware about these details mention as 00:00. However, we recommend that you try and find these answers and enter them later.
Your registration information such as your Phone number, Email ids and Address is absolutely confidential. This information will be provided only to the members in whom you have shown interest to take the alliance further or members that InMatri.Com customer support deem fit.
The User name identified your profile on our site. Every member on the site has a user name. You need to remember this user name as will require the same to log into InMatri.Com.
Yes, You can log in to www.InMatri.Com with the Email address mentioned at the time of creating the profile. You can also log in with the User name.
Your user name can contain alphabets, numbers and underscore (_) character. Your user name should not contain information like Telephone Numbers, Email Address, Fax numbers etc. You are not allowed to use a Space in the User Name.
Mention your contact details only in the contact detail fields. Do not display your contact details in the other fields and also do not mention any vulgar details on the profile. Be as detailed as possible while creating your profile.
One profile is allowed for every registered member.
  • You get lots of free services when you register with www.InMatri.Com
  • You can register your profile on the InMatri.Com for free.
  • You can also create a partners profile of the kind of person you are looking for.
  • You can add more information about yourself and your family.
  • You can upload your photograph on the site and make editions in the profile yourself.
  • You can search all profiles that match your requirement and also send Initial Contact to them.
  • You can respond to the people that contact you.
  • You can Accept and Decline Proposals received.
This is because the user name that you have mentioned is already chosen by another member of InMatri.Com. You need to choose an user name which is not yet been registered by another member of InMatri.Com.
It is not compulsory, but you need to mention the details about what are your preference of a marriage partner with regards to Age, Height, Body, Education, Occupation, Marital Status, Religion, Case and Community, Income. Other members can view the Looking for details and if that matches their profile then they can Initiate a Contact with you.

These looking for details will be mentioned along with your profile on our website to all other InMatri.Com members.
No. As per our statistics, the member response rate is 10 time higher for picture profiles.
You can submit the picture in three ways:
a) You can send us your photo via snail mail at:
InMatri.Com
Basement, Kapadia Apts,
Swastik Co-operative Soc. S.V.Road,
Vile Parle (W),
Mumbai - 400 056.
These photos will be scanned by us and put up along with your profile free of cost. Please mention your user ID and password on the back side of the photograph.

b) Upload photo online: If you already have a scanned photograph you can upload it directly to your profile (Jpeg/GIF format) when you are filling in your profile information. (Each file max size = 500 KB).

c) Email your photo: You can email scanned snaps (Jpeg / GIF format) to support@inmatri.com.
Please mention your user ID and password in the main body of the email.
I am sorry but every profile requires to have a unique email id and you cannot create multiple profiles with the same email id. It will also be easy if you have two profiles with different email ids.
1) How do I log in and log out of Inmatri.com?
The log in option is found at the Centre Panel of Inmatri.com Home page. Please note that you need to mention either the user name which was mentioned at the time of profile creation or the email address at the time of creating the profile. The Log out option is available on the Left Side of the Top Panel.
2) I have forgotten my user name, what do I do?
In case you have forgotten the user name, call the customer service team on +91-022-67366711/715/723 and we will assist you. Alternatively you can Write to Customer Service mentioning you full name which is updated on the form and the email address and we shall revert back to you with the user name in 48 working hours.
3) I have forgotten my password to log into Inmatri.com? What do I do?
In case you have forgotten your password, you need to click on Forgot password option on the Home page and an email will be sent to you on the email address specified on the registration form
4) I am not happy with the user name I chose at the time of creating my profile. I want to change it now? What can I do?
No. Inmatri.com does not allow you to change the user name directly on the site. If you wish to change the user name, you will need to contact the customer service desk on +91-022-67366711/715/723 from 9.00 am to 8.00 pm on all days or Write to Customer Service.
5) Can I change my password? How can I do that?
Yes. You can change your password. All you need to do is log to Inmatri.com with your user name and existing password. Click on the Edit profile option in My Inmatri Section. On doing this the entire profile will be displayed, you can change the password, confirm the same and then click on Submit at the end of the page.
1) Why should I add a photo to matrimonial profile?
As per our statistics, the member response rate is 10 times higher for picture profiles and hence we request you to add your photograph. The most viewed profiles are those that have a photo. So we advise you to attach a photo to increase your chances of finding your partner quickly.
2) How do I add my profile directly on the site?
Go to the My Inmatri Section and click on Upload Photo,you will be able to upload your photograph to your profile online.
You can always email or post us your photo if you want it updated on your profile.
3) I got an error while uploading the photograph? What could be the reason?
The reason for error could be that, you have not selected the JPG format. Your photo needs to be in the JPG format as Inmatri.com does not support other file formats.
4) I have already uploaded the photograph but I am not able to view the same? Why is that so?
We review all the photographs which are directly uploaded by the members and your photograph will be uploaded within 48 hours. Just as we allow all the members to directly upload the picture, we also reserve the right to remove/ delete the photographs. We apologize for the inconvenience in this regard.
At times there is a possibility that the picture was not uploaded due to some technical error and we therefore request you to re-upload the picture and follow the same procedure of uploading.
5) If I need to change my photo after some time, what do I need to do?
To change your photo on Inmatri.com you need to have a scanned photo in JPG format. All you need to do is log in to www.inmatri.com with your user name / email id and password, choose the option of Upload / Change photo in My Inmatri Section and upload the new photograph.
The earlier photograph will automatically be replaced with the new photograph you uploaded.
6) Can I add more than one photograph on my profile?
Yes. Inmatri.com allows you to upload a maximum of 2 photographs on the site.
7) How do I remove my photograph from the profile?
I am sorry you cannot delete your photograph directly from the site. You can call the customer service team on +91-022-67366770/6771/6772 or Write to Customer Service.
1) What are the benefits of Free membership?
  • You get lots of free services when you register with Inmatri.com.
  • You can update your profile on the Inmatri.com for free.
  • You can also create a partners profile of the kind of person you are looking for.
  • You can initiate a contact with all members that match your requirement.
  • You can respond to the people that contact you.
  • You can add more information about yourself and your family.
  • You can upload your photograph on the site and make editions in the profile yourself.
  • You can search all profiles that match your requirement and also Initiate a Contact to them.
  • You can Accept and Decline Proposals received.
  • You can Receive Regular Update on any New Offers.
2) What is the meaning of Premium Membership?
Premium Membership means a paid membership with Inmatri.com. We have various packages and specialized benefits attached with every package. Premium Services have options which are tailor - made for your needs and budget A Premium Membership helps you find an ideal matrimony partner quickly and easily.Become a Premium member
3) What are the advantages of being a Premium Member?
  • Inmatri.com will create the bio data.
  • You will receive proposals i.e. bio data of prospects that have already shown interest in taking the alliance further along with their email address.
  • Profile will be featured as a sample profile on the Home page on a periodic basis.
  • Members who browse / search through our database and who match your requirements will be shown YOUR bio-data amongst the top names in the search results. Additionally your bio-data will be given preference listing in search results while displaying. This ensures that your bio-data is adequately seen / displayed and you get the maximum number of responses from prospective matches.
  • You will receive the contact details once interest shown.
  • In case of a Premium Gold, Inmatri.com customer support executive will act as a matchmaker and arrange for a preliminary meeting.
  • You can contact and send a personalized message to all members that match your requirement for a life partner.
  • Dedicate Customer Support from 9.00 am to 8.00 pm on all days.
4) What are the different Premium Memberships on inmatri.com?
Check out the Membership Options Page to check out your options! Membership Options
5) Will I get the contact details if I become a premium member?
As a Premium Matrimonial Member you can use premium services and features that are not available to free members. However you will be given the contact details only when both of them have shown interest in taking the alliance further.
6) How can I contact other Inmatri.com members?
All you need to do is go to the Search Options, enter your preferences and view all profiles. Once you find a profile suiting your requirement simply click on "Initiate Contact" option to send a communication.
NOTE: Being a Free Member you cannot contact more than 50 members in a day.
Being a Paid Member you cannot contact more then 100 members in a day.
7) Can I contact members for free ?
Yes you can. Inmatri.com allows you to contact potential partners for free. You can do this simply by using the "Initiate Contact" button found at the bottom of each profile. This will let the member know that you are interested in them. However, you will need to be a Premium Member to send personalized messages to other members. Your chances of getting a response increase if you send personalized messages and hence we recommend that you sign up for a premium membership. Become a Premium member Now
8) What is the meaning of Accepting or Declining a member on inmatri? ?
You may Accept or Decline contacts based on whether you like the initiating member’s profile or not. When you Accept a member's contact you are allowing that member to send messages to you. When you Decline a member you deny that member the chance to send messages to you.
9) How can I Accept/Decline a member?
It is really simple. All you need top do is log into your Inmatri.com Account. Refer the My Account Section. You will see a list of profiles that have contacted you. If you click on the user name, the entire profile of that person will appear with two options: Accept and Decline at the bottom. You may click Accept or Decline as applicable.
10) Can I decline a member after accepting ?
Yes you can do that.
11) Can I accept a member, after declining him?
Yes you can do that.
12) Can I send a personalized message to a member on the site ?
If you are a Premium Member you can definitely send a personalized message.
13) Can I send messages and receive messages from members who have a free membership?
You can send a customized message to any member of Inmatri.com irrespective of the kind of matrimonials membership package they are subscribed to. However, you must be a Premium Member to send customized messages.
Members who have a free subscription to Inmatri.com can only contact or reply to messages that they receive from other Premium Members.
14) How will I know when someone tries to contact me?
As soon as one of our members contacts you, his/her message would be instantly transferred to the Email address which you had given when you registered with Inmatri.com. Alternatively , you can check the same in your My Account Section post you log in with your User name/ Email id and Password.
15) Can I get the contact details of a particular member on your site?
I am afraid but you will not get the contact details as you are not a premium member with Inmatri.com.
16) I saw a really good profile on inmatri.com. Can the Customer Support Team of inmatri.com help me contact this member?
In case you liked a particular profile, you may use the Messaging option on the site. You can also call the Customer service numbers of Inmatri.com who will assist you and establish a contact with that member on your behalf. (This will depend on the kind of membership chosen amongst the both members).
1) How can I place an order for premium services with InMatri.Com?
Click on the Membership Options link on the home page and select the membership that you are looking for. Click Pay now. You can then make an online credit card payment. Services will be activated once you the payment is honoured by the Bank and approval code released.
2) What are the different ways of payments accepted by InMatri.Com?
You can make payments by Cash / Cheque or a Demand Draft favoring Inmatch.Com Internet Ventures Private Ltd at the following address:
InMatri.Com
Basement, Kapadia Apts,
Swastik Co-operative Soc. S.V.Road,
Vile Parle (W),
Mumbai - 400 056.
+91-022 - 67366770 / 6771 / 6772
We accept online credit card payments also.
3) How can I make a payment outside India and USA?
You can pay us online using your credit cards. We accept all the leading credit cards. Your card will be charged in Indian Rupees and will reflect the foreign currency amount based on the exchange rate for that day.
4) How can I make a payment within India?
Making an online payment through credit card is the fastest way to activate your premium services. We accept all the leading credit cards (Visa as well as Master cards) . Alternatively you can make cash payment for which a receipt will be provided or a Cheque / Demand Draft favoring Inmatch.Com Internet Ventures Private Ltd.
5) Can I make a payment using a debit card?
Yes you can make the payment using a debit card also.
6) Post making the payment , how long will it take to activate my profile?
It will take 48 hrs within which your profile will be active on our site as Premium client.
7)I have already made a payment but my services are still not activated?
If you have send a demand draft or cash amount by courier, there is a possibility that we have not received the same and hence the services are not activated. If you have made a Cheque payment, there is a possibility that the bank has not honoured the cheque. Hence please call the customer service desk on +91-022 - 6736 6770 / 6771 / 6772.
8) What is the refund policy?
No refund would be entitled under any circumstances if you choose to terminate the membership with InMatri.Com.
1) How can I search for a partner on Inmatri.com? What are the various search options available?

To search for your matrimonial partner, you can click on the My Search Section post logging in with user name / email id and password. You can use the Normal Search / Advance Search / Photo Club Search and the Quick Search options. You can also Use the Quick Search option available on the Home Page.
  • The My Search Section gives you a detailed search option. It includes height, religion, community, marital status, age, complexion, body, with or without photographs, and City country. It further has an Advance search option which will include not only the options mentioned in the Normal Search profile but also the Education, Occupation, Income, Caste, Manglik etc.
  • The Quick Search option on the Home page allows you to find a partner on the basis of the Country they live in, their Religion, Community and Age. You can make a search on profiles with or without the photographs.
  • In case you already have a specific user name, then the search can be done by using the link "Profile Search" Enter Profile Id.
2) When I do a search, I see some profiles marked as Gold in yellow. What does this mean?
When you see a profile with a Gold icon, it means that the client is a Premium Gold client with Inmatri.com.
In case you want to avail the Premium Membership, please Write to Customer Service or Click here to Become a Premium Member.
3) If I do a search on your website and like a few proposals, how can I contact them?
If you have searched and liked a few profiles, you can Initiate a Contact directly from the site and send a personalized message. (This would depend on the Subscription you have opted for)
4) Am I allowed to save my search?
The Saved search option allows you to save up to a maximum of three searches with different criteria. After saving a search, all you need to do is Run the same again and get the list of members who suit your profile.
5) Can I save more than 3 search parameters?
You can save a maximum of 3 search parameters with different criteria.
6) Can I edit my saved search?
Yes you can edit the existing saved search.
7) Can I delete my saved search?
You have an option to delete your saved search and create a new one with a different criteria.
1) How do I modify my profile?
You can edit most sections of your profile online. These changes occur instantly. As soon as you successfully login at Inmatri.com, you arrive at the Member Home page where you are given the option to modify your registration. You need to use the option Edit Profile in the My Inmatri Section and edit the information like your height, body type, photograph, personal description, etc but you are not allowed to change the fields marked in Red (for eg User Name, Marital Status, Sex, Religion, and Date of Birth cannot be changed). If you wish to change the field marked in Red, Wite to Customer Service.
2) What do I do if I want to delete my profile?
In case you require to remove your profile from Inmatri.com Write to Customer Service and mention a valid reason for removing the profile from our website. Alternatively you can call the Customer Service Team on +91-022-67366711/98210 65980 and request for Deletion.
3) How do I view my profile?
To view your own profile, login to Inmatri.com with your User Id / Email Id and password. Refer the My Inmatri Section and then click on 'My Profile' to view the complete profile.
4) How long will it take to activate my profile?
Every profile on Inmatri.com is screened before activating. This process will take 48 working hours. You will receive an intimation once your profile is activated.
5) How long will my profile be active?
Your profile will be active as long as you wish or till you get married.
6) Can I hide my profile for a few days?
Yes Inmatri.com allows you to hide your profile for a minimum of 7 days and a maximum of 30 days.
7) How can I hide my profile?
You need to click on the My Profile option in the My Inmatri Section and Hide the profile. You need to mention the no of days for which you would like to hide the profile and say Submit.
8) Can I selectively hide my profile from only some members?
No. If you choose to hide your profile then it will be hidden from all members of Inmatri.com.
9) Will I have to intimate Inmatri.com to reactivate my profile ?
You would have specified the no of days when you wish to hide your profile for. Post that your profile will go LIVE automatically on the site. You need not give us a reminder.
10) I am already married to another member of Inmatri.com. Can I share this information with other members? How do I go about doing this?
We are very happy that you have already found a match for yourself. We would be very happy to receive details about your wonderful news and share it with other members of Inmatri.com. Your details will be posted in the Success Stories section of Inmatri.com. You can send us your success story to support@inmatri.com.
11) How can I bee seen on the Home page of Inmatri.com?
If you are a premium member on the site, as a part of the premium services features, your profile will appear on the Home page on a periodic basis. Inmatri.com reserves the right to choose the members and we do so in a totally unbiased fashion.
12) What should I do in case I do not want members with certain criteria to contact me?
You can set Filters for yourself. Use the My Filters option in the My Inmatri Section. Once you set the filters, only those members who match the criteria can contact you.
13) Can I set filters with all parameters?
You can set filters with Age, Marital Status, Religion and Country of Residence.
14) What should I do in case I require to change / update the Verified Contact Numbers?
You need to call the Customer Service Team on +91-022-67366711/9821065980 on all days from 9.00 am to 8.00 pm.
1) What does the My Account on InMatri.com signify?
My Account will give you a detail statistics of the following :
  • No of Times your profile has been viewed.
  • Members, contacted you from the site with further status
  • Members, you contacted from the sitewith further status
  • Total Members which InMatri.com has contacted for you
2) What do you mean by No of times your profile has been viewed?
This will signify, how many times your profile has been viewed by other InMatri.com members.
3) What does the statement "Members, contacted you from the site" mean?
This will indicate the number of all members who have contacted you from the site.
4) What does the statement: "Members, contacted you from the site, of which you are yet to respond" mean ?
This will indicate the details, when members have contacted you but you have not responded to the contact.
5) What does the statement: "Members, contacted you from the site , of which you accepted" mean?
This will indicate the details, when members have contacted you and you have accepted the contact.
6) What does the statement: "Members, contacted you from the site, of which you declined" mean?
This will indicate the details, when members have contacted you but you have not liked the bio data and have declined the contact.
7) What does the statement: "Members, you contacted from the site" mean?
This will indicate the total members you have contacted on the site.
8) What does the statement: "Members, you contacted from the site, of which no response so far" mean?
This will indicate the details of members you have contacted, but not received responses so far.
9) What will the statement: "Members, you contacted from the site, of which accepted" mean?
This will indicate the details of members that you have contacted and is accepted.
10) What will the statement: "Members, you contacted from the site, of which declined" mean?
This will indicate the details of members that you have contacted, but your contact is declined.
1) What does the statement: "Total Members we contacted for you" mean?
This will indicate the total members which InMatri.com has contacted on your behalf. It means that your profile has been sent to prospects that match your requirement for a life partner. This is a special service offered by InMatri.com and if you wish to avail the service, Become a Premium member.
2) What does the statement: "Total Members we contacted for you , of which no response so far" mean?
This will indicate the Total Members which InMatri.com has contacted for you, but there is no response.
3) What does the statement: "Total Members we contacted for you, of which Total Proposals received" mean?
This will indicate the details, when InMatri.com has contacted for you and they have reverted confirming their interest.
4) What does the statement: "Total Proposals received, and I will call directly give me the number" mean?
This will indicate the details, where a proposal has been received by our Premium Member and he opts to call the prospect directly and take the alliance further.
5) What does the statement: "Total Proposals Received, Line up a Meeting for me" mean?
This will indicate the details, where a proposal has been received by our Premium Member and he wants InMatri.com to assist him in lining up a meeting.
6) What does a statement: "Total Proposals Received and I require More Information" mean?
This will indicate the details, where a proposal is received by Our Premium Member and he requires some additional information of the prospect before taking the alliance further.
7) What does the statement: "Total Proposals received, No I am Not Interested" mean?
This will indicate the details, where a proposal is received by our Premium Member and he is not interested in taking the alliance further.
8) What does the statement: "Total Proposals Received, No response received from your end" mean?
This will indicate the details, where proposals have been received by our Premium Members, but he has not responded on the same at all.
9) What does the statement: "Premium profiles forwarded to you by InMatri CS" mean?
This will indicate the details when InMatri.com has contacted you as you match our Premium Clients requirements.
10) What does the statement : "Premium profiles forwarded to you by InMatri CS, of which no response so far" mean?
This will indicate the details when you have not responded to the profile as a prospect. (Meaning of Prospect: A member who InMatri.com feels, matches the requirements of a Premium Client )
11) What does the statement: "Premium profiles forwarded to you by InMatri CS, of which accepted" mean?
This will indicate the details when you accepted the profiles as a prospect.
(Meaning of Prospect: A member who InMatri.com feels, matches the requirements of a Premium Client )
12) What does the statement: "Premium profiles forwarded to you by InMatri CS, of which declined" mean?
This will indicate the details when you declined the profile as a prospect.
(Meaning of Prospect: A member who InMatri.com feels, matches the requirements of a Premium Client )
1) I am facing an error while using an option on the site. What do I do?
We are sorry that you are facing an error while trying to use our services. Please contact the customer service team on +91-022-67366736/9821065980 with the following details. You can also Write to Customer Service.
  • The URL, which leads to the error message.
  • The error message
  • The date, time and location of access when you next encounter the error.
2) I cannot find the information I need. What do I do?
Please contact the customer service team on +91-022-67366736/9821065980 or Write to Customer Service and we will reply to all your queries.

Write to customer support

Please mention your query below and the customer service team will reply to you within 48 working hours on the email address mentioned by you.

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